Reopening a closed issue without breaking the audit trail

Practical steps

1. 1

   Find the closed issue. Most apps hide closed issues by default; toggle Show Closed to find it.

2. 2

   Open the issue. Tap Reopen rather than duplicating the record.

3. 3

   Add a reason for reopen in the comment field. This becomes part of the audit trail.

4. 4

   Reassign to the correct sub-contractor if they have changed.

5. 5

   Confirm the original closure record is preserved in the activity log. If it is missing, contact your admin.

Key takeaways

• Always reopen the original issue, never duplicate. Duplicates break audit trails.
• Reason-for-reopen comments protect you legally if the issue is investigated later.
• The activity log must show both the original closure and the reopen event.