Logging a defect that actually gets closed
Write a defect record specific enough that the sub-contractor can find it and fix it without coming back to ask.
This is a sample lesson.
The full 30+ lesson library, search, printable checklists, progress tracking and certificates come with Pro.
Practical steps
- 1
Open snagging. Tap plus to create a new defect.
- 2
Title: 7 words or fewer. Describe the problem, not the location. Location goes in the plot field.
- 3
Plot, room, element. These three fields together let any tradesperson find the defect in 30 seconds.
- 4
Photo set: one wide shot showing the defective area, one tight shot showing the actual defect, one of any measurement.
- 5
Trade: pick the responsible trade. This drives auto-routing to the right sub-contractor.
- 6
Priority: critical, major, minor. Default to minor; only escalate if the defect blocks completion.
Key takeaways
- Title describes the problem, not the location. Location lives in the structured plot/room/element fields.
- Wide-then-tight photos: one to find the area, one to see the defect.
- Defaulting to minor priority keeps the urgent list actually urgent.
Printable checklist
Two sides of A4, gloves-on legible, fits in a hi-vis pocket.