Training library
Snagging· 180s
Monthly handover document the client actually reads
Produce a monthly handover document that is short, visual, and answers the question the client asked.
Practical steps
- 1
Open the reports area. Pick Monthly Handover from the template list.
- 2
Set the period to last month. Confirm the project and plot list match what is being handed over.
- 3
Pick the included sections: progress photos, open snag count, completed snag count, key milestones.
- 4
Add one paragraph of plain-English commentary at the top. The client reads this and skims the rest.
- 5
Export to PDF. Aim for under 12 pages. If it is longer, you are including too much.
- 6
Send by email with a one-line subject. Save a copy to the handover folder for audit.
Key takeaways
- One paragraph of plain commentary at the top. The client reads that and skims the rest.
- Under 12 pages, every time. Long handovers do not get read.
- Save a copy to the audit folder as you send, never later.
Printable checklist
Two sides of A4, gloves-on legible, fits in a hi-vis pocket.