Training library
Snagging· 180s

Monthly handover document the client actually reads

Produce a monthly handover document that is short, visual, and answers the question the client asked.

Practical steps

  1. 1

    Open the reports area. Pick Monthly Handover from the template list.

  2. 2

    Set the period to last month. Confirm the project and plot list match what is being handed over.

  3. 3

    Pick the included sections: progress photos, open snag count, completed snag count, key milestones.

  4. 4

    Add one paragraph of plain-English commentary at the top. The client reads this and skims the rest.

  5. 5

    Export to PDF. Aim for under 12 pages. If it is longer, you are including too much.

  6. 6

    Send by email with a one-line subject. Save a copy to the handover folder for audit.

Key takeaways

  • One paragraph of plain commentary at the top. The client reads that and skims the rest.
  • Under 12 pages, every time. Long handovers do not get read.
  • Save a copy to the audit folder as you send, never later.

Printable checklist

Two sides of A4, gloves-on legible, fits in a hi-vis pocket.

Download PDF